We offer 100% hassle-free exchange or returns experience. We arrange for reverse pick-ups. Luxepolis is proud to have 100% customer satisfaction

The Buyer must contact Luxépolis via email ([email protected]) for replacement/return must be made within 3 (three) days of the delivery of the Product and any claim/request for replacement/return beyond the period of 3 (three) days shall not be accepted.

On Demand Procurement Products or orders placed based on specific requests for a specific product can't be returned. At best, Luxepolis will help list and resell it expeditiously.

International shipments can't be returned. At best, Luxepolis will help list and resell it expeditiously.

Returns are not allowed for products viewed in person (open deliveries) and paid in full or partially

Returns shall not be permitted for any Products for which the Luxepolis Concierge Team has shared photographs and/or videos, whether proactively or upon the Client’s request, prior to purchase. The Client’s confirmation of order subsequent to such disclosure shall be deemed as full acceptance of the Product’s condition and description

All Products Marked as On Sale or on Sale Discounts/Offers Can't be returned. Luxepolis team can provide as many pics as possible upon request via Whatsapp +91 999 888 1390 for you make a decision

Luxepolis will provide a replacement, if available, or refund for the Products which fulfil the replacement terms.

In case of approved returns, Luxepolis may issue a Credit Note instead of a refund, or process a refund only for Products that qualify under replacement terms

Replacement of any product shall be subject to the terms of the website and the Product description on the Website. Replacement/refund will not be provided incase the product has any damages due to misuse of Product by the Buyer; any Product that is returned without all original packaging and accessories, including the box, packaging if any, and all other items originally included with the Product delivered; Products with tampered or missing serial/UPC numbers. The Buyer shall not tamper with the Product, authentication stickers during any procedure of cancellation and replacement/return or refund.

Read complete T&C here