All our deliveries are serviced through well-reputed couriers. As soon as your order is dispatched, you will receive an email with your package’s tracking number as well as the name of the courier company that is processing your order. You can use the tracking number to track the status of your package on the courier company’s website.

Luxépolis delivers products throughout India, we cover all PIN codes for pre-paid orders. There may be certain PIN codes where we not have cash-on-delivery service.

We offer Express Shipping (or Airborne Shipping Service) for all the shipments. From the 1st of October, 2016, in order for us to extend superior service quality and exceptional shipment delivery experience, we started charging shipping & handling fees:

For the order amounts equal to or under Rs.30,000, shipping & handling fee is Rs. 200

For the order amounts above Rs.30,000, shipping & handling fee is Rs. 470

Should you have any further questions or concerns or complaints, please feel free to escalate to our attention at [email protected], or phone/message at +91 80 80 80 6827.

We dispatch most orders within 1-2 business days (i.e. excluding Sundays and public holidays) for products that are in stock. Incase of products that need to be procured from the seller, the products are dispatched after the merchandise has been received by Luxépolis and is successfully validated, authenticated and refurbished. In such cases the product is shipped between 3-15 working day of receiving the product at the Luxépolis authentication center. Our customer care team will be constantly in touch with you through the transaction process, until the transaction is successfully completed.